From tour booked to application approved
Where the drop-off happens
1. Tours booked, tours missed
The confirmation never went out. Or it did, and nobody logged whether the renter showed. Either way the tour is gone and so is the reason.
2. The application nobody finished
The renter started, hit a question about income documentation at 9pm, and closed the tab. No one knew to follow up.
3. Approvals waiting on an inbox
The file's complete. It sits until someone opens it Monday morning. The renter's been approved somewhere else by then.
What changes between tour and lease
Tours that confirm themselves
Booking, confirmation and reminder all go out without anyone remembering to send them. Self-guided or with an agent, the renter gets the same experience.
Outcomes captured, not guessed
Every showing gets a recorded outcome and a follow-up that goes out the same day, so a good tour doesn't sit for three days.
Applications taken in the conversation
The renter applies where they already are, in the thread with Vivian, and she answers the questions that would have made them abandon it.
Approvals run against your criteria
Screening runs against the standards you set. Your team makes the call, with the file already assembled.
Tour to lease, step by step
2. Reminder goes out ahead of the showing
3. Tour happens, self-guided or with an agent
4. Outcome captured, follow-up sent the same day
5. Application taken inside the conversation
6. Screening runs, decision goes to your team
2.5x
41.3%
"Our agents won't want AI running tours"
What changes is that the confirmations, the reminders and the follow-ups stop depending on whether anyone had time.
Frequently Asked Questions
Can renters tour an apartment without a leasing agent present?
How do self-guided tours stay secure?
Can a renter apply without leaving the conversation?
Who makes the final approval decision?
What happens when a renter no-shows a tour?
Walk through a tour-to-lease handoff
