FAQ - Vida AI Leasing Platform

Question 1

What is Vida?

Accepted Answer

Vida is an AI leasing platform for multifamily. It answers every renter inquiry, books tours, and moves prospects toward a signed lease, across one connected system.

Question 2

What does Vivian do?

Accepted Answer

Vivian is Vida's AI leasing agent. She responds to every renter within seconds across text, email, and voice, answers their questions, shares availability, and books tours. She speaks over 50 languages and remembers context across every channel.

Question 3

Is Vivian a chatbot?

Accepted Answer

No. Vivian is an AI leasing agent that handles full renter conversations across channels, books tours, and hands off to your team when a human is needed. She does more than answer scripted questions.

Question 4

How fast does Vida respond to a new lead?

Accepted Answer

Within seconds, at any hour. Leads come in around the clock, and Vivian works around the clock, so prospects never wait and leads don't go cold.

Question 5

Does Vida replace my leasing team?

Accepted Answer

No. Vida handles the repetitive, always-on work like first responses, scheduling, and follow-up, so your team can focus on tours, relationships, and the work only people can do.

Question 6

What is the Vida Leasing Tunnel?

Accepted Answer

The Vida Leasing Tunnel is how we describe the renter's path from first search to signed lease: discovery, engagement, visibility, conversion, and intelligence, all in one connected system.

Question 7

How does Vida help my properties get found in AI search?

Accepted Answer

Vida builds property websites optimized for how renters search now, including Google and AI assistants, using SEO, GEO, AEO, and AIO so your communities show up where demand starts.

Question 8

What is the difference between SEO and AEO for property websites?

Accepted Answer

SEO helps you rank in traditional search results. AEO, answer engine optimization, helps AI assistants understand and cite your property when renters ask them questions directly. Vida builds for both.

Question 9

Do I get a custom website or a template?

Accepted Answer

Vida builds property websites designed to convert renter demand, structured so search engines and AI assistants can read and surface them.

Question 10

What channels does Vivian work across?

Accepted Answer

Vivian works across text, email, and voice. Renters get a response on the channel they reached out on, in the same Vida voice.

Question 11

How many languages does Vivian speak?

Accepted Answer

Vivian speaks over 50 languages, so every renter can get a response in their own language.

Question 12

What happens when a renter needs a human?

Accepted Answer

Vivian handles the conversation until a human is genuinely needed, then hands off to your team with full context, so the renter never has to repeat themselves.

Question 13

Does Vivian book tours?

Accepted Answer

Vivian shares real-time availability and books tours directly, so prospects move forward without waiting on a callback.

Question 14

What is Leasing Intelligence?

Accepted Answer

Leasing Intelligence gives leasing teams real-time visibility into every renter's journey from first inquiry to signed lease, with a built-in CRM. Budget, timeline, unit preferences, and tour readiness all live in one place.

Question 15

Does Leasing Intelligence include a CRM?

Accepted Answer

Yes. The CRM is built in. It centralizes every renter interaction, tracks all communication, and surfaces high-intent renters ready to move forward.

Question 16

Can I see where deals stall in the funnel?

Accepted Answer

Yes. Leasing Intelligence shows full-funnel conversion, speed-to-lead performance, and where prospects convert or drop off, by property, agent, and lead source.

Question 17

What is Leasing Engine?

Accepted Answer

Leasing Engine is the part of Vida where renters apply, verify their identity, submit documents, and sign their lease, all in one guided flow.

Question 18

Does Leasing Engine handle screening?

Accepted Answer

Yes. It includes AI-accelerated screening alongside the digital application, guided leasing steps, and lease generation and signing.

Question 19

How does Leasing Engine improve conversion?

Accepted Answer

By making the application and signing process simple and guided, more tours turn into signed leases instead of stalling at paperwork.

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