Catch arrears early,
not at month end
Why delinquency compounds
1. You find out late
The arrears report runs at month end. The problem started three weeks earlier, when it was still a conversation instead of a collections file.
2. Outreach is uneven
One property manager calls on day three. Another gets to it in week two. The resident experience, and the recovery rate, depends on who's on site.
3. Payment plans live in someone's head
An arrangement gets made on a phone call and never makes it into a system anyone else can see.
What changes when arrears surface early
Arrears surface as they happen
You see a resident falling behind while it's still a few days, not a few weeks.
Payment plans inside your limits
Your team sets what's allowed. Arrangements get made inside those bounds and recorded where everyone can see them.
Outreach across text, email and voice
The first reminder goes out on schedule, every time, at every property, in the same tone.
Compliance guardrails built in
Contact timing, frequency and language stay inside the rules, and every interaction is logged.
How an arrears case runs
2. First outreach goes out on your schedule
3. The resident replies on whatever channel suits them
4. A payment plan is offered inside the limits you set
5. Anything outside those limits goes to your team
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"I'm not letting AI chase residents for money"
The conversation about someone's circumstances still belongs to a person, and anything outside the limits you set goes straight to your team.
Frequently Asked Questions
How early can we see a resident falling behind?
Does Vivian contact residents about money owed?
Can we set our own payment plan limits?
How does this handle collections compliance?
See how arrears outreach runs
