Requests handled. Turns on schedule.
Why requests and turns slip
1. Requests arrive everywhere
Voicemail, text, the portal, and a note left at the office. Some get logged. Some don't.
2. Residents chase because nobody updated them
The work order's moving. The resident has no idea, so they call. Now your team is handling the request twice.
3. The turn runs on a spreadsheet
Move-out, make-ready, move-in. Three handoffs, one file, and no way to see which unit is stuck until someone asks.
What changes when nothing falls through
Requests captured from any channel
However the resident tells you, it becomes a logged request rather than a note somebody meant to write down.
Move-in and move-out tracked in one place
Every step of the turn sits in one view instead of across a spreadsheet, an inbox and someone's memory.
Residents get status without calling
Acknowledgement, scheduling and completion updates go out on their own, which is most of the follow-up volume your team is fielding today.
Your team sees what's stuck
The unit that's been sitting in make-ready for eleven days shows up before it costs you a month.
From request to resolved
2. The request is logged and acknowledged straight away
3. Scheduling goes out, and the resident knows when
4. Completion is confirmed back to the resident
5. Anything stuck surfaces to your team before it costs you
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"We already have a work order system"
The gap is usually before the work order and after it: the request that never got logged because it came in as a voicemail, and the resident who called three times because nobody told them it was scheduled.
Frequently Asked Questions
How do residents submit a maintenance request?
Do residents get updates without calling the office?
Does this replace our work order system?
How do we see which units are behind on turn?
See a request go end to end
