Multifamily Lead Response and Follow-Up

Every inquiry answered.
Every hour.

Renters don't inquire between nine and five. Vivian handles the first response, the qualifying and the tour booking, then hands your team a conversation that's already warm.

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Where it breaks

1. After hours

An inquiry lands at 11pm Saturday. Your team sees it Monday. The renter toured somewhere else on Sunday.

2. The follow-up gap

Good tour on Tuesday. No follow-up until Friday, because the agent got pulled into a make-ready and a resident issue.

3. Starting over

The renter said what they wanted in the chat. Then said it again on the phone. Then again to the agent at the door.

What changes when Vivian works the lead

She answers in about 38 seconds

Text, email, phone, web and ILS. Every hour, including the ones your team isn't working.

She qualifies, she doesn't just reply

Budget, move-in date, unit type, pets. The questions your best agent would ask, asked every time.

The conversation carries

What a renter said on Saturday is still there on Monday, on whatever channel they come back through. Nobody repeats themselves.

The handoff lands warm

When a conversation needs a person, your agent picks it up in the Escalation Hub with the full thread and the context already in front of them.

What happens to an inquiry

1. Inquiry arrives from any channel, at any hour
2. Vivian responds in about 38 seconds
3. She qualifies and nurtures the renter
4. She books and confirms the tour
5. Your agent takes over in the Escalation Hub with full context

100%

response rate

3x

leads to appointments

38 sec

average first response

We already have an AI leasing tool

Most of them answer. Fewer qualify. Almost none carry the conversation across channels or hand off cleanly, which is where the leases are actually lost. That's the difference between a tool that replies and a leasing agent that works the lead.

Not AI instead of your team. AI + your team.