Answers every inquiry

• Phone, SMS, email, and chat. 24/7.
• Speaks 50+ languages. Keeps one thread per prospect across channels.

Guides compliant intake

• Collects allowed basics: household size, income range, voucher status, accessibility needs, preferred bedroom count.
• Routes by program (LIHTC/HUD/local). Uses your approved script and disclosures.
• Flags edge cases for a human follow-up

Manages the waitlist

• Creates a clean, time-stamped entry for each prospect.
• Applies your priorities (by policy), notes preferences, and tracks contact attempts.
• Handles status changes: active → offered → accepted → removed (with reason codes).

Application support without chaos

• Sends the right checklist by program and bedroom type.
• Collects docs via secure links; reminds gently on set intervals.
• Schedules tours and appointments. Confirms and re-confirms.

IDV and fraud controls

• Runs ID verification, income verification, and document checks via integrated partners.
• Flags altered paystubs, mismatched SSNs, and reused files.
• Pushes a summary to staff with a clear pass/flag result.

Team updates that help

• Posts key events: “Pre-qualified,” “Docs complete,” “Offer sent,” “Lease signed.”
• Keeps comms in the CRM record so no one hunts through emails.

Reporting and audits

• Standard views: inquiry volume, time-to-contact, time-to-offer, offer acceptance, denials with reason codes, waitlist activity, language mix.
• Exportable logs for audits with date/user stamps.

Fair Housing note: Vivian follows your written policies and approved scripts. She never asks off-limits questions and always offers the same help to everyone.

1. Prospect texts or calls the property. Vivian replies in their language.
2. Intake: household size, income range, voucher status, bedroom need.
3. If likely eligible → added to waitlist with timestamp.
4. Vivian sends the program checklist and a secure doc link.
5. IDV/income check runs. Flagged items go to staff.
6. Unit match → offer message goes out, with deadline and next steps.
7. Lease packet sent and signed online.

• Fewer missed calls.
• Shorter time from inquiry to offer.
• Clean, audit-ready records.
• Staff time spent on approvals and resident care, not chasing paperwork.

Can Vivian handle lotteries or local preferences?
Yes. We set those rules in your policy config. Vivian logs the result and messages the prospect.

Multi-language?
Yes, 50+ languages. One record, one memory.

Do we need a separate CRM?
No. Vivian logs all comms, status, and docs in Vida’s CRM. Your team works in one place.

Ready to see affordable housing leasing run on rails?
Request a demo and we’ll show your flow with your rules, end-to-end.